Last updated: October 2026
These terms and conditions apply to the use of the belona.ro website and to the services offered by Hotel Belona Eforie Nord: accommodation with breakfast and a café bar. By using the website and making a booking, you confirm that you have read and accepted these terms.
1. Information about the hotel
Hotel Belona Eforie Nord, 9 Tudor Vladimirescu Street, Eforie Nord 905350, Constanța County. Telephone: +40 21 555 25 70, email: belona@avenuehotels.ro. The belona.ro website is operated by AMHOTECH SOFTWARE S.R.L., tax ID (CUI) 47079907, Trade Register no. J2022021395404, with its registered office in Bucharest, Sector 1, 62 Petre S. Aurelian Street.
2. Bookings
- Bookings are currently made by telephone or by email, using the contact details above.
- A booking is confirmed once you receive written confirmation (email) and, where applicable, the deposit or payment.
- The website does not display rates; the applicable rate is the one communicated and confirmed in writing by the hotel for the requested period and room type.
3. Prices, currency and payment
- The rates communicated are expressed in lei (RON) and include VAT. The resort tax is not included and is paid separately.
- The transaction currency is the Romanian leu (RON).
- Payment can be made by bank transfer or at reception, according to the conditions communicated when the booking is confirmed.
- Online card payment (Visa, Mastercard), securely processed through NETOPIA Payments with 3-D Secure authentication, will be available soon. The hotel will not have access to card data and will not store it.
4. Provision of services
Accommodation services do not involve the physical delivery of any products. After you make a booking, you receive confirmation by email, which states the period, the room type, the services included and, where applicable, the amount paid. The services are provided at the hotel, during the booked period, starting from the check-in date and time.
5. Cancelling a booking
- The cancellation conditions (the deadline up to which a booking can be cancelled free of charge, and the treatment of the deposit) are those communicated in writing when the booking is confirmed.
- Cancellation is requested by email, at belona@avenuehotels.ro, or by telephone, on +40 21 555 25 70. Receipt of the request is confirmed in writing.
- Any amounts to be refunded are returned within 14 days at most, by the same payment method.
- Early departure and failure to arrive at the hotel are treated according to the conditions communicated when the booking is confirmed.
6. Right of withdrawal
Under Article 16(l) of Government Emergency Ordinance no. 34/2014, the 14-day right of withdrawal does not apply to accommodation services provided on a specific date or within a specific period; the cancellation conditions above apply to them instead.
7. Check-in and check-out
- Check-in: from 18:00.
- Check-out: by 12:00.
- Reception is open around the clock.
- At check-in, a valid identity document must be presented for each adult.
8. Resort tax
The resort tax is set by the local administration and is paid at reception. The amount in force is communicated when the booking is confirmed.
9. Services included
Breakfast is included in the accommodation rate and is served as a buffet, between 7:30 and 10:00. Parking is free, subject to availability. The café bar on the terrace operates separately, with consumption paid for on the spot.
10. Rules of stay
- Guests are asked to respect the quiet of other guests, especially at night.
- The building is a historic monument; please treat it with care. Any damage to the hotel’s property will be borne by the person who caused it.
- The hotel is not liable for valuables left unattended.
11. Use of the website
The texts, logo and graphic elements of the website belong to the operator or are used with the consent of their owners, and may not be copied or reused without written consent. The period photographs and postcards come from public collections and are used under the licences indicated in each image’s caption. We make every effort to keep the information correct and up to date, but errors or changes may occur; in case of any discrepancy, the information confirmed in writing by the hotel prevails.
12. Complaints and dispute resolution
Any complaint can be sent to belona@avenuehotels.ro or made at reception. We undertake to reply as soon as possible. For alternative dispute resolution you may contact the National Authority for Consumer Protection (ANPC) through the alternative dispute resolution (SAL) procedure. The relations between the parties are governed by Romanian law.
13. Privacy
The way we process personal data is described in the Privacy Policy, on the Data Processing page and in the Cookie Policy.